Functionality
Calls/costs
Sounding the alarm
The Zembro app
Other questions


How do I sound the alarm?

  1. Hold down the button on the bracelet screen for 4 continuous seconds and then release it.

  2. The bracelet will then count down for 20 seconds and sound the alarm.

  3.  After 5 seconds you will hear an sos tone so that you know you've sounded the alarm.

  4. The alarm button is invisible. It's placed underneath the surface of the clock.

How can I cancel the alarm if I’ve sounded it by accident?


  • If you accidentally press the alarm button in and release it, the bracelet will count down for 20 seconds and then the alarm will sound.

  • During the 20 second countdown, you can cancel the alarm by pressing on the button again.

  • Did you miss the 20 second countdown? You can then cancel the alarm by charging the bracelet.


What happens when I sound the alarm?


  • The bracelet sends out the alarm, together with your location.

  • It then goes into hands-free telephone mode and waits for a telephone connection.

  • One by one, every family member who has the Zembro app installed on their smartphone will receive a notification that the alarm has been sounded.

  • They can then call the bracelet and will be immediately connected with the Zembro senior.


How can I call the bracelet when the alarm has been sounded?


  • In the event of an alarm, you’ll see two buttons on the Zembro app in the middle of your screen.

  • One immediately calls the Zembro bracelet.

  • The other calls the Zembro senior’s telephone.

  • Press on ‘bracelet’ to be put in direct contact via the bracelet.


Do I need to have an internet connection to receive an alarm notification?


Yes. In order to receive alarm notifications and the location of the senior, your smartphone must be connected to the internet via a mobile internet bundle or Wi-Fi.


Can I sound the alarm wherever I am?


The bracelet must be in connection with a mobile phone signal tower. The bracelet can therefore sound an alarm anywhere that people usually have a mobile phone signal.


Can I receive alarm notifications via SMS?


  • Yes. People who have a regular mobile phone can receive an alarm message via SMS.

  • The SMS contains the phone number of the bracelet so you can contact the bracelet.

  • The location however will not be sent via SMS.

How does Zembro bracelet know if the alarm should be sent via the app or SMS?


Connections that have never logged in on the app, will automatically receive an SMS during an alarm.

What happens if I haven’t seen the alarm notification or accidentally delete it?


  • As long as the bracelet is in alarm mode, the connections will receive notifications.

  • When the alarm is sounded, the first listed connection will receive a notification.

  • One minute later, the next connection will be notified of the alarm.

  • This process continues until all connections have been notified.

  • Afterwards, it will begin over and the first connection will be sent another notification.

How can I turn off the alarm?


There are 3 options to turn off the alarm.


  • The bracelet must be charged by plugging the USB cable and charger (included) into a power point. We advise fully charging the bracelet after an alarm has been sounded.

  • Connections can also turn off the alarm through their Zembro app.

  • You can turn off the alarm by pushing the alarm button 7 times (quickly) until you see the clock again.

Can I also call the bracelet if there hasn’t been an alarm sounded?


No. You can only call the bracelet when it is sounding the alarm.


PLEASE NOTE! 


If a Zembro senior is inside during an alarm and there is no connection to a GPS satellite, it is possible that the Zembro connections will not receive the location. All other alarm functions will still work as normal.