Functionality
Calls/costs
Sounding the alarm
The Zembro app
Other questions


On which telephone devices can I use the app?

  • The Zembro app works on iPhone 5 and higher with the iOS 9 operating system and higher.

  • It also works on Android phone with Android 4.3 and higher.

  • We are not developing an app for Windows phones.  However, connections with a windows phone or another type of mobile phone can receive an alert by SMS.

  • In this message we will offer the number of the Zembro bracelet that can be dialed in the event of an alert.

I only have a home phone. Can I use the app or receive an alert?


No. Zembro bracelet doesn't send messages to home phones. Only mobile phones can receive an alert.


Can I change the telephone number of the Zembro senior?


No. If you click on ‘Telephone’ when using the Zembro app, you will call the number that the Zembro senior gave as their own telephone number when the Zembro bracelet was purchased. If this number no longer exists, you can contact our customer service.


Can I change the telephone numbers of various connections?


In the app, you can change the telephone numbers of all connections, except for the first connection, whose details were given when the Zembro bracelet was purchased. If you wish to change the telephone number of the first connection, please contact a customer service representative.


How can I install a new photo of the senior on the app start screen?


To install a new photo of the senior, you open the Zembro app and click on the dots at the right side of the current photo. Choose ‘Select an existing picture’ or ‘Take a new picture’ and follow the steps on your screen.


Can I change the order of the connections?


Yes. Click on the image of a cog in the top-right corner of the screen to access the settings. Go to ‘Connections’ and click on ‘Edit’ in the top-right corner to change the order of the connections. You can then hold and swype each connection in the preferred order.


Why can’t I delete the first connection?


The connection stipulated as the first point of contact at the time of purchase cannot be deleted. All connections who were added later can be deleted. If you do wish to change the first connection, please contact our customer service.

What happens if I add an extra connection?


If you add someone, the new connection will receive an SMS message with instructions for the installation of the Zembro app.


The first connection can add the second and next connections. If the second or next connection has installed the app, this person can add or delete extra connections as well.

What is the ‘Energy use’ setting for?


Connections receive the location of the bracelet if an alarm is sounded. The more often the location is checked, the greater the battery use by the bracelet. This also applies to checking the time.